Welcome
to the NAQC Library Page. We have organized all the resources on the NAQC Web
site by the categories listed below with the goal of making it easier to find
reports, fact sheets, seminar information, web sites and external resources
relevant to the most pertinent topics facing quitlines. Each category is
defined below to help guide users to materials
that fit their needs.
This Web resource was produced with funding from
the National Cancer Institute (subcontract with MMG, Inc.). The contents of this
resource are under the editorial control of NAQC and do not necessarily
represent the official views of the funding organization.
Questions about the NAQC Library can be directed to naqc@naquitline.org.
Note: a few abbreviations were made to shorten the resource titles and they are
noted below.
CS – Case Study
TA – Technical Assistance
IP – Issue Paper
WS- Worksheet
FS – Fact Sheet
PP - Power Point
PPP - Public-Private Partnership
QL - Quitline
Please click on the link(s) below to
access the appropriate section(s) of this page.
Graphic Health Warning Labels
Graphic Health Warnings
Canadian Federal Issues Related to Cessation
Cessation-Related Policy
U.S. Federal Issues Related to Cessation
Funding,
Integration, and Sustainability for Quitlines
Cost, Budget and Investment
Medicaid
Promoting Quitlines/Creating Demand
Public-Private Partnerships
Cessation-Related Policy
Chronic Disease and Tobacco
Funding and Sustainability
Health Systems Change/Integrating Quitlines into Health Systems
U.S. Federal Issues Releated to Cessation
General
Quitline Information
Quitline Basics
1-800-QUIT-NOW Reports
Membership Services
News & Media
NAQC Annual Survey
Quitline
Operations and Quality Improvement
Best and Promising Practices
Emerging Technologies
Ensuring Service Quality/Quality Improvement
Fax and Electronic Referral
Quitline Services
Quitline Operations
Priority Populations and Cultural Appropriateness
Web-Assisted Tobacco Interventions (WATI)
Minimal Data Set
Reach of Quitlines
Quit Rates
Quitline
Evaluation and Research
1-800-QUIT-NOW Reports
Chronic Disease and Tobacco
Evaluation
Ensuring Service Quality/Quality Improvement
Minimal Data Set
NAQC Annual Survey
National Quitline Data Warehouse
Reach of Quitlines
Quitline-Related Research Materials
Research Projects
Quit Rates
Additional
Topics
International Quitlines
Tobacco Treatment General
Web-Assisted Tobacco Interventions (WATI)
Quitline Basics (to view resources related to Quitline Basics, click here.)
This section includes basic, background
information about quitlines particularly useful for viewers unfamiliar with how
quitlines work including evidence demonstrating quitline effectiveness. These
resources describe how quitlines help tobacco users and include facts from
NAQC’s Annual Survey of quitlines, profiles of all Canadian and U.S. Quitlines,
some basic research information and guides to quitline services. More detailed
information about specific services provided by quitlines can be found in the Quitline Services section.
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Quitline Operations (to view resources related to Quitline Operations, click here.)
This section includes resources, fact sheets and
guides to help quitlines with operations ranging from call center metrics
to technology, staffing, promotion and medication provision. Also included is
information about quitline hours and information gathered from NAQC’s Annual
Survey of Quitlines.
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Quitline Services (to view resources related to Quitline Services, click here.)
This section includes information about all the
different types of services quitlines provide ranging from telephone counseling,
nicotine replacement therapies (NRT), cessation medications, Web-based services, emerging technologies and services for priority populations.
Also included is information about addressing tobacco cessation in behavioral
health settings.
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Fax Referral and Electronic Referral (to view resources related to Fax Referral and Electronic Referral, click here.)
This section provides information about using fax
and electronic referral to increase reach and promote quitlines. Also included
is information about using referrals to integrate quitlines within healthcare
systems (see Health Systems Change).
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Promoting Quitlines/Creating Demand (to view resources related to Promoting Quitlines/Creating Demand, click here.)
This section includes a wide range of topics
related to promoting quitline services to increase demand and maximize reach.
Information includes how to use traditional media (print, television, radio), earned
media, public relations, free NRT and/or medication promotions. Information about promoting
quitlines during cessation-related policy change to maximize the cessation benefit is
included in NAQC’s policy playbook and numerous other resources. Also addressed
are outreach and promotion to healthcare providers (see Health
Systems Change), graphic warning labels
as a promotion tool, reaching priority populations
and national efforts to coordinate promotions of 1-800-QUIT-NOW.
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Ensuring Service Quality/Quality Improvement (to view resources related to Ensuring Service Quality/Quality Improvement, click here.)
NAQC’s Quality Improvement Initiative has
generated a wealth of resources to help quitlines with efforts to ensure the
delivery of high quality cessation services. These resources include information
about call center metrics (performance measurement), staff training, use of technologies,
implementation of the minimal data set, evaluation,
reach of quitlines, quit
rates and issues related to credentialing and accreditation. Additional
resources address how to best serve priority
populations, development of a national data
warehouse and the cost-effectiveness of quitlines.
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Best and Promising Practices (to view resources related to Best and Promising Practices, click here.)
The issues addressed in this section include
available information on best and promising practices related to quitline
services and operations, tobacco treatment in general, call center metrics
(performance measurement), strategies for improving reach and use of the Minimal Data Set. The Ensuring
Quality Improvement and Research Projects
sections also address many issues related to best and promising practices.
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Priority Populations and Cultural Appropriateness (to view resources related to Priority Populations and Cultural Appropriateness, click here.)
Ensuring quitlines are providing high quality,
culturally appropriate services to the many underserved populations suffering
from higher smoking rates and/or limited access to cessation services is a key
issue addressed in the resources included in this section. Priority populations
include African Americans/blacks, American Indian and Alaska Natives, Asian
American and Native Hawaiian and Pacific Islanders, Hispanic/Latinos, the
lesbian, gay, bisexual and transgender (LGBT) community and individuals of low
socioeconomic status (low SES). Many of the Medicaid resources and those
addressing tobacco users with chronic disease and behavioral health issues,
youth and pregnant women are included. Resources provide information about
increasing reach, use of quitlines, effectiveness of services provided, staff
training, promotions and results from the NAQC Annual
Survey (languages used, specialized materials).
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Emerging Technologies (to view resources related to Emerging Technologies, click here.)
The use of emerging technologies is essential for
quitlines to stay current and to improve service to a range of clients,
increase reach, program retention and appeal and to address budget concerns.
Resources in this section address the use of web and phone-based technologies
such as texting, chatting, video, interactive voice response (IVR),
Click-to-Call and other technologies as they become available.
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Reach of Quitlines (to view resources related to Reach of Quitlines, click here.)
Improving or increasing reach to tobacco users is
of primary concern to all quitlines. The resources in this section provide a
wealth of information about innovative approaches and proven strategies to
increase reach to tobacco users in general and to priority populations. Also included is information about how to
calculate reach and results from the NAQC Annual
Survey.
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Cessation-related
Policy (to view resources related to Cessation-related Policy, click here.)
Quitlines can benefit greatly from the increased
interest in quitting that occurs during policy change and can collaborate with
other tobacco control entities to increase quitline reach. This section
includes resources that address how to best maximize the benefit of
cessation-related policy changes such as the implementation of smoke-free laws,
tobacco tax increases and graphic health warnings (tobacco warning labels).
Also included are resources related to Medicaid, Medicare and health insurance
policies that impact quitlines.
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Funding and
Sustainability (to view resources related to Funding and Sustainability, click here.)
Quitline funding and sustainability continues to
be a primary concern to NAQC members. This issue has been addressed in many
resources and includes information about return on investment and quitline cost
effectiveness often referred to as "making the case” for quitlines. Information
about reimbursement or third-party support, forming public-private
partnerships, working with Medicaid,
planning for increased call volumes and resources to assist with advocacy
efforts (legislative, community) are included.
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Public-private
Partnerships (to view resources related to Public-private Partnerships, click here.)
Resources in this section address the timely
topics related to forming effective public-private partnerships which includes
working with the business community, employers, health plans and healthcare
systems. Integrating quitlines into multiple levels of healthcare through
improved cessation coverage and health systems change strategies are addressed
(see Health Systems Change). The resources on
"making the case” for quitlines found in the Funding
and Sustainability section are important for this issue as well.
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Medicaid (to view resources related to Medicaid, click here.)
The many Medicaid resources included in this
section provide basic background information to assist those with limited
knowledge about how Medicaid works and to help quitlines work most effectively
to increase cessation coverage and "make the case” for quitline reimbursement.
These Medicaid resources provide important information related to funding and sustainability and serving priority populations given the Medicaid population
often needs additional outreach, promotions and attention to ensure optimal
service by quitlines. Key resources include the Medicaid Resource Repository
and the Medicaid Toolbox.
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Health Systems
Change/Integrating Quitlines (to view resources related to Health Systems Change/Integrating Quitlines, click here.)
As health systems change strategies become more
widespread, quitlines can work to ensure inclusion in the planned changes to
increase reach and address chronic disease.
Resources in this section address the topics of building effective
public-private partnerships and quitlines’ role in comprehensive tobacco
cessation programs. Information also includes some issues related to quitline
operations (e.g. referral systems), electronic health records and healthcare reform.
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Evaluation (to view resources related to Evaluation, click here.)
Effective evaluation is key to improving quitline
quality and advocating for continued or increase funding. Resources in this
section address quality improvement, client
satisfaction, and cost effectiveness. Measuring reach
and calculating quit rates are key components
of quitline evaluation and both are inextricably linked to the Minimal Data Set (MDS).
NAQC’s Annual Survey of Quitlines is
another key resource for evaluation.
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Minimal Data Set (to view resources related to Minimal Data Set, click here.)
All resources related to the Minimal Data Set
(MDS) are included here. The list includes intake and follow-up questions, optional
questions, modifications for online use, implementation tools, assessment of
implementation, history and background.
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NAQC Annual Survey (to view resources related to NAQC Annual Survey, click here.)
All resources related to the NAQC Annual Survey
are included here. The list includes questionnaires from 2008 – Current (2012)
and survey results in various formats such as presentations, fact sheets and
reports. The quitline map profiles of each state and provincial quitline are
included as are resources demonstrating the use of survey data to advocate for
quitlines.
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Quitline-Related
Research Materials (to view resources related to Quitline-Related Research Materials, click here.)
This section is reserved for research findings
important to both tobacco control in general and quitlines specifically.
Research findings include information about quitline and tobacco cessation
services, the Minimal Data Set and NAQC Annual Surveys. Research comes from
both internal (i.e. NAQC) and external sources. Using research to advocate for
quitline funding and calculating cost effectiveness, reach and quit rates are
key. Information about the KIQNIC project and the development of a National Quitline Data Warehouse are also included.
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Research Projects (to view resources related to Research Projects, click here.)
This section includes information about the Knowledge
Integration in Quitline Networks that Improve Cessation (KIQNIC) project and links
to a page developed specifically for researchers and students. Ongoing research
projects will be added in the future.
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National Quitline Data
Warehouse (to view resources related to National Quitline Data Warehouse, click here.)
This section includes information related to the
development of a national data warehouse for quitlines.
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U.S. Federal Issues
Related to Cessation (to view resources related to U.S. Federal Issues Related to Cessation, click here.)
This section addresses issues related to
healthcare reform in the U.S., FDA and tobacco regulations including graphic health warnings, funding and sustainability,
reimbursement, Medicaid and national advertising campaigns. Information in the health systems change section may also be of interest
for this issue.
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Graphic Health
Warnings (to view resources related to Graphic Health Warnings, click here.)
This section includes all information related to
the development and implementation of graphic health warnings in the U.S., Canada
and other countries. Viewers will find background, commentary, operational
considerations and updates on timing and key decisions.
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Canadian Federal
Issues Related to Cessation (to view resources related to Canadian Federal Issues Related to Cessation, click here.)
This section addresses issues of importance to
Health Canada and Canadian tobacco regulations including graphic health
warnings. The Canadian Strategic Plan will be added when available.
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International
Quitlines (to view resources related to International Quitlines, click here.)
Resources related to quitlines outside North
America are included here. Topics relate to graphic health warnings and
research. Links and resources from organizations such as the World Health
Organization, Global Quitline Network, European Network of Quitlines and Asia Pacific Quitline Network will be added as available.
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Tobacco Treatment
General (to view resources related to Tobacco Treatment General click here.)
This section includes the evidence base for
tobacco cessation approaches including quitlines. Topics include quitlines in
combination with other approaches (e.g. medications, system change strategies),
priority populations, addiction, comprehensive tobacco control, news, medications
and relevant NAQC Annual Survey data.
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Web Assisted Tobacco
Interventions (WATI) (to view resources related to Web Assisted Tobacco Interventions (WATI), click here.)
This section provides resources that address the
use of various online, internet and web-based tobacco-cessation approaches.
Also included is information about the evidence base for WATI, implementation
issues, relevant research and NAQC Annual Survey data. The Emerging Technologies section also contains items
related to WATI.
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Chronic Disease and Tobacco (to view resources related to Chronic Disease, click here.)
Growing interest in how to best integrate
quitline services with chronic disease such as behavioral health, substance
abuse and diabetes is becoming increasingly important. Integration relates to
both funding and sustainability and figuring out how quitlines can best serve
clients by acknowledging that tobacco cessation can not be addressed in
isolation.
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Membership Services (to view resources related to Membership Services, click here.)
This section provides all things related to NAQC
Membership such as training, communications, Web site features, seminars,
resources, information about joining NAQC, the membership directory and
listserv.
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News & Media (to view resources related to News & Media, click here.)
This section provides easy access to NAQC media
releases, NAQC in the News, the NAQC
Newsroom and NAQC’s monthly newsletter, Connections.
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1-800-QUIT-NOW Reports (to view resources related to 1-800-QUIT-NOW Reports, click here.)
This section provides easy access to the monthly
reports of calls to 1-800-QUIT-NOW from 2005 to the present. State-level data
included in these reports can be used to communicate quitline effectiveness.
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Cost, Budget and Investment (to view resources related to Cost, Budget and Investment, click here.)
This section addresses the very important issues
related to the costs of operating a quitline and operating with limited
budgets. Included is relevant NAQC Annual Survey data, information about
building public-private partnerships and developing the business case for quitlines,
calculating cost effectiveness and the relationship of cost, budget and
investment to reach. Also included are budget/cost considerations for promoting
quitlines.
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Quit Rates (to view resources related to Quit Rates, click here.)
This section includes background on the various types of quit rates,
information about measuring and reporting quit rates and tools to help with
quit rate calculations. Also included are Minimal Data
Set resources and NAQC Annual Survey
findings.
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