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NAQC Newsroom: NAQC News

New Brief on Contingency Planning for Quitlines

Thursday, August 28, 2014  
Posted by: Natalia Gromov

Dear Colleagues,

NAQC is pleased to share its new brief on contingency planning for quitlines with you. The brief is intended to serve as a quick-reference guide for three primary audiences: decision-makers within state, provincial, and federal agencies that fund quitlines; quitline service providers who offer guidance to their clients; and those who promote quitlines, either through media campaigns or referral systems. With an aim to be concise, this guidance brief draws upon previously-published resources from the North American Quitline Consortium (NAQC) in which recommendations for practice related to contingency planning are made.

The brief expands upon the following topics:
Contingency planning is important for quitlines
Considerations for quitlines managing short-term increase in demand
Considerations for those promoting quitlines
Considerations for quitlines managing shifts in funding 

Please view the guidance guide here.
If you have any questions or comments please contact NAQC staff at

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